SMS privacy

Nitovo Relay Referral Alerts SMS Privacy Policy

This policy covers the optional referral alert text message program operated by Nitovo Healthcare LLC at +1 505-990-8252.

Information used for this program

When you text the program number, our messaging provider processes your mobile number, message content, keyword choices such as START, STOP, and HELP, timestamps, and technical delivery records. We use this information to respond to your request, administer enrollment and opt-out choices, support delivery, address problems, and meet applicable legal obligations.

How information is shared

We do not sell mobile numbers or share mobile opt-in information or consent with third parties or affiliates for marketing or promotional purposes. Our messaging provider, mobile carriers, and service providers process information necessary to operate and deliver this program. We may disclose information when required by law.

Content and security

Program alerts are limited to generic notices that an update is available. They do not include patient names or clinical details. SMS can be viewed by anyone with access to your phone or mobile account; use an approved secure channel for referral details. Do not text medical information to this number.

Your choices and questions

Text STOP to cancel messages, START to enroll or enroll again, or HELP for assistance. Message frequency varies with referral activity; message and data rates may apply. For privacy questions or requests concerning this SMS program, email admin@nitovo.com. We retain records as needed to operate the program, document choices, resolve disputes, and meet legal obligations.